Privacy Policy

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Mola Estate Agency. Under the Ghana Data Protection Act, 2012 (Act 843), the Company acts as the Data Controller.
• Country refers to Ghana.
• Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual. Under Ghana's Data Protection Act, 2012 (Act 843), this includes any information relating to You such as your name, an identification number, location data, online identifier, or one or more factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity.
• Service refers to the Website or Mobile Application.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to perform services related to the Service, or to assist the Company in analyzing how the Service is used. For the purpose of Ghana DPA, Service Providers are considered Data Processors.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Under Ghana Data Protection laws, You are referred to as the Data Subject.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

We use both Session and Persistent Cookies for the purposes of session authentication, security, cookie policy consent, and tracking performance metrics.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring its usage.
• To manage Your Account: to manage Your registration as a user of the Service.
• For the performance of a contract: the undertaking of tenancy agreements, bookings, and payment processing.
• To contact You: By email, telephone calls, SMS, or push notifications regarding security or informative updates.
• To attend and manage Your requests to Us.
• For compliance: Under Ghana law, we use your personal data to meet KYC (Know Your Customer) and financial audit requirements.

Ghana DPA, 2012 (Act 843) compliance

Legal Basis for Processing Personal Data

We process personal data in Ghana under the following legal bases as outlined in Act 843:

• Consent: You have given clear consent for processing Personal Data for one or more specific purposes.
• Performance of a Contract: The processing is necessary for the execution of a rental or booking agreement.
• Legal Obligations: Compliance with statutory financial, fiscal, and business reporting requirements in Ghana.
• Legitimate Interests: To maintain secure operation of our service, prevent fraud, and handle user disputes.

Your Rights under the Ghana Data Protection Act

The Company guarantees that You can exercise Your rights under the Data Protection Act, 2012 (Act 843). You have the right to:

• Right to Access (Section 39): You can request confirmation of whether we process your data and receive copies of all personal data held.
• Right to Rectification or Deletion (Section 40): You have the right to request the correction, deletion, or destruction of inaccurate, irrelevant, excessive, out-of-date, or unlawfully obtained personal data.
• Right to Object (Section 41): You may object to the processing of your data on legitimate grounds.
• Right to Prevent Direct Marketing (Section 42): You can request that we stop using your data for direct marketing or promotional communications.
• Right to Limit Automated Decisions (Section 44): You have the right to prevent decisions based solely on automated data processing that significantly impact you.

Complaints and Regulatory Authority

If you believe your personal data is being processed in violation of the Ghana Data Protection Act, 2012, you have the right to lodge a formal complaint with the regulatory authority:

Security and Third-Party Processors

We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or destruction of data.

We partner with trusted secure systems (such as Paystack for transactions and SMS gateway providers) who process your data strictly under confidentiality agreements matching DPA compliance.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data subject rights, please contact us:

• By email: support@molaestateagency.com