Terms of Service
Last Updated: August 2026
1. Acceptance of Terms
By accessing or using the Mola Estate Agency platform, mobile application, or website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Service
Mola Estate Agency is an estate and hostel management platform that connects users with facility managers and property owners. We facilitate the booking of rooms, payment of rent and fees, and general tenancy management.
3. User Accounts & KYC
- You must provide accurate, complete, and updated information during registration.
- As part of our Know Your Customer (KYC) requirements, you may be required to upload valid government-issued identification.
- You are responsible for safeguarding your password and authentication OTPs.
- You agree to notify us immediately of any unauthorized use of your account.
4. Bookings and Payments
- All bookings are subject to availability and acceptance by the facility manager.
- Payments (including booking fees, rent, and commissions) are processed through certified third-party payment gateways (e.g., Paystack).
- Refund policies are strictly dictated by the specific property manager and our internal cancellation guidelines outlined during the booking process.
5. User Conduct
You agree not to:
- Use the service for any illegal or unauthorized purpose.
- Submit false, misleading, or fraudulent information.
- Attempt to circumvent our security features or payment systems.
- Harass, abuse, or harm other users, facility managers, or Mola Estate Agency staff.
6. Limitation of Liability
Mola Estate Agency acts as an intermediary platform. We are not responsible for the physical condition of the properties, the actions of the property managers, or any disputes arising directly between tenants and landlords beyond our platform's specified mediation processes.
7. Contact Information
Questions about the Terms of Service should be sent to us at support@molaestateagency.com.